Patient Care Coordinators
Front Desk Supervisor
Cassie joined Heartland Eye Consultants as a Patient Care Coordinator and is now our Front Desk Supervisor. She is originally from a small town called Brazil, Indiana. Her high school was nicknamed “The Castle in the Corn,” so moving to Nebraska with her husband in 2008 wasn’t a huge adjustment other than the large increase in the number of red clothes in her closet. She has a Bachelor’s Degree in English with a Biology minor and uses that knowledge every day to communicate with our patients. She’s passionate about keeping the front office running efficiently and her role on the front line of patient care.
In her free time, Cassie enjoys sewing, New Orleans Saints football, and curling up with a good book. She also loves spending time with her husband, Don; her son, Jude; and her giant lapdog, Pixel.
Daphne joined our office staff in 2011 as a Perceptual Testing Assistant to assist Dr. Vicky Vandervort and Dr. Will Ferguson in the evaluation of children’s visual perceptual abilities. Beginning in 2016 she became the Vision Therapy Coordinator. She helps with the enrollment and coordination of patients in our Vision Therapy Program.
Daphne earned her Bachelor of Science at Illinois State University in Normal, Illinois and her Masters of Social Work at Hunter College in New York City. She has worked with children and families in a variety of settings as a teacher and therapist. Daphne says, “I’m a positive person so, working at Heartland Eye Consultants is a pleasure because positive professionalism is paramount in the office and is kept through a sense of ownership and teamwork. Further, the focus is on individualized cutting edge treatment for our patients offered through knowledgeable and friendly staff.”
Daphne is married to Ken and she has home schooled their four children. She enjoys her faith, history and music along with needlework and physical fitness.
Kirsten has a degree in Broadcasting and Mass Communications from the University of Nebraska – Lincoln. After leaving Radio Broadcasting she came to Heartland Eye Consultants in December of 2017. Kirsten says “I love meeting new people and learning new tasks. At Heartland Eye Consultants I get to do both! ” In her spare time Kirsten loves taking her dogs to the park, going to the gym and bargain shopping!
Jackie has been working with insurance claims for 12 years. She is full time and has been with Heartland Eye Consultants since March 2008. Jackie enjoys helping patients with any questions or concerns they might have regarding the processing of their claims.
Jackie loves spending time with her family.
Karen earned a Bachelor in Science in Accounting at the University of South Dakota in Vermillion, S.D. Karen is a member of the Nebraska Society of CPA’s and has practiced in accounting since 1980. She enjoys golf, Nebraska and Denver Bronco football games and traveling.
Renee earned her Associates of Applied Sciences Degree for Medical Assisting from Hamilton College in Lincoln. She has been an Ophthalmic Technician at Heartland Eye Consultants since October of 2007. Renee has also earned her Bachelor’s Degree in Psychology-Substance Abuse from Kaplan University. Renee says, “My job is very rewarding to me. I like knowing that the doctors at Heartland Eye Consultants are helping our patients make the most of the vision they have to improve their lives.”
In her spare time Renee loves to spend time with her children, family, and friends. She enjoys reading and outdoor activities. She and her family also love to go to the movies and have picnics.
Melisa has a background in nursing working in an Alzheimer’s unit for 2 years. She earned an associate’s Degree in Health and Science at Breckenridge School of Nursing. My favorite part of working here is that I get to learn something new every day. Then I get to take my knowledge and share it with our patients and really help make their quality of care better. In my spare time I am a volleyball coach who still loves to play recreationally. I have a Miniature Dachshund named Maci whom I enjoy snuggling with during my time off, and I am a diehard Husker fan and loves spending time with my family and friends.
Jeanie is originally from Ojai, California, a small city not far from Santa Barbara. In 1998, she moved to Nebraska where she started her training and work as an ophthalmic technician. She joined Heartland Eye Consultants in June of 2016 after a 10 year break to be a stay-at home mom to her two kids.
Jeanie says “I am very grateful to be back doing the kind of work I enjoy and being part of the team at Heartland Eye Consultants. I am continually learning new things and am proud to be part of a practice that excels in patient care.”
Jeanie enjoys spending time with her family and is also up for a good book.
Kari earned a Bachelor of Arts degree in Elementary Education with an endorsement in Early Childhood from University of Nebraska-Kearney. Kari enjoys pairing her love of teaching with this unique aspect of health care. Kari says, “I love to see my patients develop new skills which help them improve their quality of life.” Kari works full time with therapy patients and has been a part of the Developmental Vision Associates team since November 2006.
In 2013 -2014, Kari successfully completed a rigorous course of study, case writings, written testing, and oral examination passing the highest level of accreditation for Vision Therapists. She obtained her Certified Optometric Vision Therapy endorsement in October of 2014. This puts Kari in the top 10-20% of therapists in the country.
In Kari’s spare time she enjoys spending time with her family and friends. She enjoys reading and any outdoor activities.
Kelsey earned a Bachelor’s Degree in Education and Human Sciences at the University of Nebraska-Lincoln with her major in speech pathology and a minor in education. Kelsey has always been passionate about therapy. “I believe that anyone can achieve a goal as long as they are given the right tools.” She is a part-time vision therapist and started with Heartland Eye Consultants in August 2014.
In her free time Kelsey enjoys golfing, reading, and being with her family.
Perceptual Assessment Associate
Susan has a degree in Elementary Education from Kansas State University with additional graduate course work in special education and reading.
“I enjoy working one on one with patients and seeing them start to recognize their potential as they gain new visual skills. It is very rewarding to help patients develop skills that will help them for the rest of their life!”
When not working at Heartland Eye Consultants, Susan homeschools her youngest two children, who are in high school. She also likes spending time with her husband and family, playing golf, gardening and reading.
Abby joined Heartland Eye Consultants as a full-time vision therapist in 2018. She graduated Spring of 2018 with a Bachelor’s of Science degree in Community Health from the University of Kansas. In college she enjoyed volunteering at a local nursing home with her sorority and also working part-time as a kindergarten group leader for Boys and Girls Club. She has a strong background in health care, prior to working at Heartland Eye Consultants she worked as an intern for The University of Kansas Medical Center in Kansas City, Kansas.
She says, “I’ve always had a passion for helping people reach their full potential and live their best life. Being a therapist is very rewarding to me because I get to help people do that every day.”
In her spare time Abby loves spending time with her family and friends. She also enjoys hiking, kayaking, traveling to new places, and watching KU basketball.
Conveniently located in Omaha, Heartland Eye Consultants is a regional, specialty eye and vision care center serving all of Eastern Nebraska and Western Iowa, including but not limited to Council Bluffs, Lincoln, Sioux City, IA, South Sioux City, NE, Norfolk, NE and surrounding towns. Call us at (402) 493-6500